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| 16 | Acknowledge, Apologize, Investigate: How Brands Tackle Online Outrage (簡訳:謝辞、謝罪、調査：ブランドがオンラインの怒りにどう取り組むか) | ----------- | |
| WSJ.com: WSJD | 2019-02-20 14:30 | ????0? | |
| If it feels like there is a steady stream of fresh outrage over consumer-brand gaffes, it may be because companies have become more adept at managing controversy than at pre-empting it. -- ???????? | |||
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