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| 11 | UK households suffer as online problems disrupt work during lockdown (簡訳:オンライン問題がロックダウン中に仕事を混乱させるので、英国の世帯は苦しみます) | ----------- | |
| ComputerWeekly.com | 2020-07-31 01:20 | ????0? | |
| Respondents ranked broadband as the third most important service in their lives, beaten only by electricity and water, and comfortably ahead of council services, banking or even gas. Quadient suggested that time spent online may contribute to this: across both home and mobile connections, respondents spent more than seven hours a day online – five hours on home broadband, and the rest on mobile.As consumer reliance on broadband has increased, so has the impact of any outages. While keeping the lights on and services running during the lockdown has been a top priority for both consumers and service providers, this has not always been possible. Covid-19 has had a significant effect on people’s broadband, with 61% of consumers relying on online services more during the pandemic than they did previously, and only 3% using them less.The study revealed that one-third of consumers suffered a bad internet connection during lockdown, representing 8.5 million UK households. Quadient stressed that the effect of these outages can be significant, from disrupting work, home schooling or planned entertainment, to cutting off people who were isolating from their friends and family.As a consequence of such outages, Quadient said it had seen a change in what consumers think is most important in a service provider. It found that the most important quality consumers look for in their home broadband provider was service reliability, with cost not far behind. And while cost wins out for mobile data contracts, service reliability was still important, ahead of factors such as the range of services available, and any benefits and discounts on offer.Crucially, one-third of home broadband customers said being able to fix problems with their connection quickly was one of the most important qualities in a provider. Quadient regarded communication as a key part of this, and said customers need to be able to inform their providers of any issues quickly and simply and receive updates on when the issue will be resolved. -- ???????? | |||
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