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| 644 | Metro dealers accuse T-Mobile of trying to poach customers (簡訳:メトロディーラーはT-Mobileが顧客を密猟しようとしたと非難) | ----------- | |
| FierceWireless: Wireless | 2020-09-12 08:30 | ????0? | |
| In a petition being circulated online, dealers suggest the changes T-Mobile is a making to its Metro by T-Mobile prepaid dealer program could affect more than 8,000 stores and 20,000 employees. Dealers’ commission are getting drastically reduced, and they’re being forced to buy accessories from a single vendor, which will make their costs go up, according to the dealers.Dealers who recently organized through the Metro Dealers Unity Group say the moves T-Mobile has been proposing since it’s merger with Sprint are some of the most aggressive they’ve seen in years. Dealers’ relationships with carriers always have been fraught with some degree of turmoil, regardless of the carrier; both need one another but they often disagree on terms.T-Mobile didn’t address specific complaints but provided the following statement to FierceWireless: “Independent wireless dealers are integral to Metro by T-Mobile. Always have been, always will be. Updates to our guidance and operating model are focused on providing the best customer experience possible and increasing opportunities for dealers to run successful businesses," said Jon Freier, T-Mobile’s executive vice president, Consumer Markets.Jeff Moore, principal of Wave7 Research, estimated the number of Metro by T-Mobile dealers to be in the range of 8,000 and falling. Earlier this year, reports surfaced that T-Mobile had given notice to non-exclusive dealers that they would not be allowed to sell Metro by T-Mobile if they sell other brands, which effectively means, any Metro by T-Mobile dealer is now relying solely on that one brand. “If T-Mobile wants to treat us like T-Mobile but pay us like prepaid, that will not fly,” said one dealer who spoke on condition of anonymity because of fear of retribution. “Based on my communication with close to now 1,000 dealers, they have expressed they are very serious about switching their store to a multi-carrier as they will have the freedom to sell what they want, make 10-15% on other prepaid bill payments vs. $0, as currently set to change 10-1.” -- ???????? | |||
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