5 | T-Mobile slinks back to normal levels after security breach (簡訳:T-Mobileは、セキュリティ違反後、通常のレベルに戻ります) | ---------- | |
FierceWireless: Wireless | 2021-09-15 09:00 | ????0? | |
“Right now, we’re working to diligently” and rapidly to get in touch with all of the consumers who were impacted so that they’re informed of what happened and do what they need to protect themselves, he said. “We believe at this point that we’ve notified every current customer and account that was impacted.”As it relates to the quarter and the financials, “we definitely saw some temporary customer cautiousness as you would expect, both in terms of gross adds as well as churn immediately following that breach,” he said. “Now that we’re a couple weeks past it, we’ve seen consumers have moved past it and our flows are beginning to normalize.”His comments are notable given that a lot of folks were wondering how much T-Mobile would suffer if consumers decide to jump ship or think twice about converting to T-Mobile given the breach. Of the big three, T-Mobile especially likes to boast about being the one to benefit most when switching activity is high among consumers. (In the second quarter, it was AT&T that posted big wireless subscriber gains, with 789,000 postpaid net phone additions compared with T-Mobile’s 627,000.)From a financial perspective, there could be ramifications in the long term, such as from regulatory investigations. However, costs associated with immediate actions that T-Mobile took, such as experts that it hired and protection offered to consumers, are not expected to have a material impact in either the third quarter or the second-half results.“At the end of the day, despite all of this, we remain confident in delivering our full-year results,” including guidance issued in the second-quarter earnings call, which included postpaid net additions of 5 million to 5.3 million. They currently believe that adjusted EBITDA will come in near the high end of the $23 billion to $23.3 billion range. -- ???????? | |||
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