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| 7 | RingCentral looks to ‘reimagine’ business phone system with real-time AI | ----------- | |
| ComputerWeekly.com | 2024-03-26 19:20 | ????0? | |
| “Building on our battle-tested, mission-critical platform, we are delivering AI that is purpose-built for specific use cases to drive tangible value – from enhancing everyday productivity to driving interaction efficiencies. RingSense AI unlocks data-rich conversations across phone calls, messaging, video meetings and contact centre interactions to deliver actionable insights that inform more intelligent workflows,” added Shmunis.RingCentral claimed its AI-driven solutions offer the same level of security, privacy by design and transparency as its established solutions. The technology is orchestrated between RingCentral’s own proprietary AI large language models and third-party models. Customers can go to a developer portal and find application programming interfaces (APIs) to customise and tailor solutions to fit the needs of their business.In addition, its purpose-built AI is said to enhance personal productivity and business collaboration, running across RingCentral’s suite to boost efficiency and teamwork – indeed, RingEX with RingSense AI is claimed to “reinvent” the phone experience altogether, saving employees time on tedious manual tasks, while enabling them to optimise workflows and focus on more creative or strategic parts of their interactions. -- ???????? | |||
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