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| 5 | Virgin Media O2 rolls out smart support service (簡訳:ヴァージンメディアO2がスマートサポートサービスを展開) | ----------- | |
| ComputerWeekly.com | 2024-04-09 00:50 | ????0? | |
| Working under the umbrella of “smart support”, the service to improve customers’ network experience arrives as research by the operator found that more than a third of British broadband users claim they wouldn’t feel confident trying to fix their Wi-Fi if something went wrong, even though 98% of Brits rely on the internet every day.Virgin issued a guarantee that the service will enhance customers’ experience when streaming, video calling or using other data-intensive applications simultaneously, ensuring a reliable connection for the whole household. Smart support monitors customers’ Wi-Fi Hubs and assesses the health of their connection, flagging potential issues – including speed drops and disconnections – to help build a full picture of a Hub’s performance.If a fault is detected, the Wi-Fi Hub will work overnight to try to resolve the issue automatically. If the suspected issue cannot be fixed remotely, the customer will be sent personalised advice on how they can try to resolve the issue themselves. Should this be unsuccessful, the customer will be invited to book a free engineer appointment at a time that suits them.Later this year, the smart support service will become more sophisticated so it can accurately diagnose a wider range of in-home connectivity issues, as well as enhancing the journey for new customers during the installation period and providing guidance on tackling in-home Wi-Fi blackspots to ensure a great signal throughout the property.Commenting on the deployment, Gareth Lister, director of connectivity at Virgin Media O2, said: “Virgin Media has long been recognised for ultrafast speeds, but we also know that reliability is equally important, which is why we’re rolling out a new, innovative smart support service that will proactively act as a helping hand to fix network niggles and optimise the performance of our connectivity – often with customers not needing to do a thing. -- ???????? | |||
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